Frequently Asked Questions
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Furahia Gadget Store is an online retail platform specializing in the latest gadgets, electronics, and accessories. We offer a wide range of products from top brands, ensuring quality and innovation in every item.
You can place an order by visiting our website, browsing through our products, adding the items you wish to purchase to your cart, and proceeding to checkout. You will need to provide your shipping details and payment information to complete the order.
We accept a variety of payment methods, including Visa, MasterCard, PayPal, and M-Pesa. All transactions are secure and encrypted to protect your information.
Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment through our website or the courier’s tracking portal.
We accept returns within 30 days of purchase. The item must be unused, in its original packaging, and accompanied by a proof of purchase. For detailed information, please refer to our Refund and Returns Policy.
To return a product, please contact our customer service team at support@furahiagadgetstore.com. Provide your order number, details of the product, and the reason for the return. We will guide you through the return process.
We only offer exchanges for items that are defective or damaged. If you need to exchange a product, contact us at support@furahiagadgetstore.com, and we will assist you with the process.
Shipping times vary depending on your location. Typically, orders within Kenya are delivered within 3-5 business days. International shipping times may vary. You can track your order using the tracking number provided in your confirmation email.
If you haven’t received your order within the expected time frame, please check the tracking information provided in your confirmation email. If there are any issues or delays, contact our customer service team at support@furahiagadgetstore.com for assistance.
You can contact our customer service team via email at support@furahiagadgetstore.com or by phone at [Phone Number]. Our customer service hours are Monday to Friday, 9:00 AM to 6:00 PM.
Yes, we guarantee that all our products are genuine and sourced from reputable manufacturers. We offer warranties on our products to ensure your peace of mind.
Yes, we offer international shipping to select countries. Shipping rates and delivery times will vary based on the destination. Please check our shipping policy or contact customer service for more details.
You can cancel or modify your order before it has been shipped. Once the order is shipped, it cannot be canceled or modified. To request a cancellation or modification, please contact customer service as soon as possible.
Yes, we offer gift cards in various denominations. Gift cards can be purchased on our website and used for any products available in our store.
You can stay updated by subscribing to our newsletter, following us on social media, and regularly visiting our website. We frequently update our customers on new arrivals, special offers, and promotions.
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If you have any other questions not covered in this FAQ, please feel free to contact us at support@furahiagadgetstore.com.
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