At Furahia Gadget Store, we are committed to ensuring your satisfaction with our products. If you are not entirely satisfied with your purchase, we’re here to help. Please read our Refund and Returns Policy carefully to understand your rights and our obligations.
1. Returns
Eligibility for Returns:
- Items must be returned within 30 days from the date of purchase.
- To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
- Proof of purchase or receipt is required to process your return.
Non-Returnable Items:
- Gift cards
- Downloadable software products
- Items on sale or clearance
Return Process:
- Contact our customer service team at support@furahiagadgetstore.com to initiate the return process.
- Provide your order number, details of the product, and reason for the return.
- Our team will guide you through the return shipping process. Please note that the customer is responsible for the cost of return shipping unless the item is defective or incorrect.
2. Refunds
Refund Eligibility:
- Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
Late or Missing Refunds:
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company; it may take some time before your refund is officially posted.
- Next, contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund, please contact us at support@furahiagadgetstore.com.
3. Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at support@furahiagadgetstore.com and send your item to: [Physical Address].
4. Shipping
Return Shipping:
- You will be responsible for paying for your own shipping costs for returning your item unless the item is defective or incorrect.
- Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Shipping Duration:
- Depending on where you live, the time it may take for your exchanged product to reach you may vary.
- We recommend using a trackable shipping service or purchasing shipping insurance for items of high value. We do not guarantee that we will receive your returned item.
5. Contact Us
If you have any questions about our Refund and Returns Policy, please contact us at:
- Email: support@furahiagadgetstore.com
- Phone: [Phone Number]
- Address: [Physical Address]
Thank you for shopping with Furahia Gadget Store! Your satisfaction is our priority.
